隐私政策

1. Introduction

BayArea预先规划.com (“we,” “us,” or “our”) is committed to protecting your privacy. This 隐私政策 explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a contact form. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

Information you provide directly:

Name, email address, phone number, and zip code when you submit a contact or lead form
Your preferred 殡仪馆 location and the nature of your inquiry
Your explicit consent to be contacted (TCPA opt-in checkbox with timestamp)

Information collected automatically:

IP address, browser type, device type, operating system
Pages visited, time on site, referring URL
Cookie and tracking data (see Section 6)

3. How We Use Your Information

To connect you with a 预先规划 counselor at the requested or nearest 湾区殡仪馆
To send you the free guides, checklists, or resources you requested
To send follow-up emails related to 预先殡葬规划 (if you opted in)
To improve our website and marketing effectiveness
To comply with legal obligations (including TCPA record-keeping)

4. How We 分享 Your Information

We do not sell your personal information. We may share your information with:

Affiliated 殡仪馆s: Your lead information is shared with 预先规划 counselors at the relevant 湾区殡仪馆(s) to follow up on your inquiry.
Service providers: Third-party tools we use to operate the site (e.g., WPForms, Zapier, Google Workspace, email marketing platforms) may process your data on our behalf under data processing agreements.
Analytics and advertising: Anonymized or aggregated data may be shared with Google Analytics, Google Ads, and Meta (Facebook) for site analytics and advertising optimization.
Legal requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

5. TCPA Compliance

When you submit a form and check the consent checkbox, your opt-in consent is recorded along with the date, time, and source URL of your submission. This record is retained for compliance purposes. You may withdraw consent at any time by contacting us or replying STOP to any text message.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies including:

Google Analytics (GA4): Website analytics and user behavior tracking
Google Ads Remarketing: Serves relevant ads to past site visitors
Meta Pixel (Facebook/Instagram): Tracks conversions and enables retargeting ads
Google Tag Manager: Manages all tracking tags

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can manage ad preferences at Google Ad Settings or Facebook Ad Preferences.

7. Data Retention

Lead form submissions and opt-in records are retained for a minimum of 4 years for TCPA compliance purposes. Website analytics data is retained per Google’s default retention policies. You may request deletion of your personal data by contacting us (see Section 10).

8. California Privacy Rights (CCPA/CPRA)

California residents have the right to:

Know what personal information we have collected about you
Request deletion of your personal information
Opt out of the sale of personal information (we do not sell personal information)
Non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information in Section 10.

9. Children’s Privacy

This Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. 联系我们

For privacy questions, data requests, or to opt out of communications:
湾区预先规划
电子邮件: privacy@bayarea预先规划.com
电话: (415) 797-0921

11. Changes to This Policy

We may update this 隐私政策 from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.